CUSTOMER CARE
 
 
Contact Us
Ordering & Shipping Policies
Returns & Repairs
Order Status
About Us
Privacy Policy
 
 

CUSTOMER CARE

CARE

Your jewelry was hand finished. Please treat it with care to improve its longevity.
Do not swim, bathe, or shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible. Should your item get wet, make sure to dry it off.

Certain metals and plating (specifically gold-plated) can tarnish over time when exposed to chemicals such as pool and seawater, hair spray, perfume and lotions. We recommend putting on your jewelry last to minimize the contact with these chemicals.

Do not clean plated jewelry with chemicals, instead gently wipe with a damp towel.
Store jewelry properly.

FAQ

Q: I'm located in Los Angeles, can I stop by and pick up my jewelry?
A: Unfortunately, at this time we are unable to accommodate customer pickups. If you would like your order hand delivered, we can arrange a messenger service for an additional fee. Please email info@maisondemorgana.com for details.

Q: My brass/white bronze jewelry is turning my skin green. Why is this happening and what can I do?
A: Some people have strong reactions to bronze especially on the fingers, while others have no reaction at all; everyone's skin is different. If you are susceptible to these reactions, we suggest purchasing sterling silver jewelry.

Q: Do you make custom engagement rings and wedding bands?
A: Yes, we love collaborating with people to make their romantic dream come true! Our custom engagement rings start at $13,000 and our custom wedding bands start at $6,000. Please email info@maisondemorgana.com to set up an appointment with Morgana.

Q: Do you make custom jewelry?
A: Yes, we do make custom jewelry. However, custom projects are accepted on a case by case basis. Please email info@maisondemorgana.com